Returns & Exchanges

Returns Policy

Return Eligibility

Items must be returned within 14 days of receipt. To be eligible for a return, items must be unworn, unwashed, and in their original condition and packaging, with all tags attached.

Non-Returnable Items

For hygiene and safety reasons, Specify items, e.g., undergarments, face masks, are not eligible for return.

Return Process

To initiate a return:

  1. Contact our Customer Service team at admin@chengduifsllc.com with your order number and reason for return.
  2. Usually the customer will receive the package with a return label, you can use this return label directly.
  3. Follow the instructions provided by our team to return the item(s).
  4. Once received, Please allow 10 to 14 days for processing your return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.

Exchanges

At Chengdu IFS, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied with your purchase, we will gladly offer an even-dollar exchange for an alternate size or color of the same item. If your item does not meet the conditions outlined below, please send us a email to admin@chengduifsllc.com

  • Exchanges are accepted within 14 days of receipt.
  • If the original item is not returned within 14 days of exchange submission, you will be charged for the original item.
  • By submitting an online exchange, you authorize Chengdu IFS to a.) credit the original form of payment for the item being returned and b.) charge the original form of payment for the new item upon outgoing shipment.
  • Only items purchased online and delivered to your specified address qualify for online exchange.
  • Items received as a gift or purchased with a gift card do not qualify for online exchange. 
  • Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be exchanged.
  • Exchanged merchandise must be in its original condition: unworn, undamaged, saleable, and with original tags and packaging (if applicable).
  • Chengdu IFS reserves the right, at its sole discretion, to determine if exchanged merchandise is in saleable condition.
  • Please allow 10 to 14 days for processing of your exchange.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item received is incorrect or defective, in which case Chengdu IFS will cover the return shipping costs.